Amanda Sun
+8 years of driving design for B2B, Enterprise, and SaaS products | Proptech, CRM, Contact centers, Conversational AI, and IoT experience
about
Based in the San Francisco Bay Area, California
Skills
Product requirement extrapolation and phasing, Interaction design, User journey mapping, Defining information architecture, High data density visualization, Prototyping, User research and testing, Running usability workshops, Leading co-creation workshops, stakeholder management, systems thinking
Tools
Figma, Sketch, Invision, HTML/CSS, Balsamiq, Gliffy
Education
University of California, Berkeley
BA: Cognitive Science
BS: Molecular Toxicology
certification
Information Visualization: Getting Dashboards Right
The Interaction Design Foundation
Sep 2018 - Mar 2019
Distinction: Top 10%
Experience
Senior Product Designer, Tripalink
Aug 2024 - Feb 2025
Spearheaded the product design strategy for a property management CRM, significantly enhancing user workflows and boosting task efficiency by 4.5x.
Established and led usability testing initiatives, uncovering 50+ insights that influenced strategic UX improvements across the website.
Senior Product Designer, Uniphore Software Systems
Jun 2021 - Apr 2024
Led design efforts for a new contact center SaaS product, driving strategy and execution to successfully launch within 4 months
Developed a cohesive design strategy that streamlined product development, enabling future SaaS products to be built on a unified framework.
Crafted reusable interaction patterns that improved efficiency and consistency across products.
Designed and iterated on an AI-driven sales intelligence platform, ensuring a seamless experience from initial concept to product maturity
User Experience Designer I -II, Siemens
Dec 2016 - May 2021
Designed enterprise-scale SaaS and on-premise solutions, optimizing workflows for EnergyIP Mosaic’s meter data management platform
Facilitated collaborative workshops with 40+ international clients, driving alignment between user needs and product design
Developed user-centric training materials, enhancing clarity and adoption of core product workflows
Crafted detailed user journeys and wireframes, aligning product design with key customer touch points.
Conducted usability testing and timing analyses to measure and validate design improvements in task efficiency.